Accessible customer service standard for AODA effective January 1, 2012

QUICK FACTS

• Accessible customer service is as simple as making some small changes and training your staff to serve customers of all abilities, such as:
• Accommodating a customer's service dog.
• Writing down the answer to a question for someone who is Deaf.
• Using plain language and speaking in short sentences when helping someone with a developmental disability.
• More than 1.85 million Ontarians have a disability and this number is quickly rising as the population ages.
• By 2017, for the first time, Ontarians aged 65 and over will account for a larger share of the population than children aged 0-14.