Tuesday, December 13, 2011

Accessible customer service standard for AODA effective January 1, 2012


  • Accessible customer service is as simple as making some small changes and training your staff to serve customers of all abilities, such as:
  • Accommodating a customer's service dog.
  • Writing down the answer to a question for someone who is Deaf.
  • Using plain language and speaking in short sentences when helping someone with a developmental disability.
  • More than 1.85 million Ontarians have a disability and this number is quickly rising as the population ages.
  • By 2017, for the first time, Ontarians aged 65 and over will account for a larger share of the population than children aged 0-14.

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